Respect for your privacy and your personal data.
Personal data recorded in our professional relations is treated internally within our company, in accordance with the Computer Science and Freedom Act (Informatique et Liberté) of January 6, 1978 amended in 2018. You can exercise your rights to access, correct, erase or conserve information about you; and for legitimate reasons, your rights to limit or oppose actions. Sobhagya Mercantile Limited is committed to ensuring that your privacy is protected. In order to bring us into compliance with the new European Regulations (RGPD), we have reviewed the user path and thus targeted every action you take that involves your personal data.
In this sense, we have reviewed the management of our forms in order to collect only the information that will be necessary to process your application.
Sobhagya Mercantile Limited is responsible for the processing of your personal data that is collected when you use our website. This means that Sobhagya Mercantile Limited is responsible for their collection, safety and use. At the time of your registration as a User, you consent to these mentions and guarantee the accuracy of all the data you provide us.
The term "Personal data" covers any information relating to an identified or identifiable individual such as your name, address, phone number or email address.
Personal data can also cover information that identifies you, directly or indirectly, including reference to an identification number such as an IP address.
Sobhagya Mercantile Limited collects and uses different data sets to provide you with its services and to improve your experience on its website. This data may or may not be personal.
When you register online to access the services and create a user account, you provide the following information about your own Personal Data ("Registration Data"):
First and last name, email address, password, date of birth (optional), gender (optional), SIRET number (company registration number), VAT number (optional), newsletter registration (optional).
Sobhagya Mercantile Limited will collect, process and use Registration Data to provide services to each User for the use of their account. In case you choose to subscribe to the newsletter, Sobhagya Mercantile Limited will use your email address to provide you with the latest news, offers and deals.
Order data: In case you want to place an order on our website, you must have a user account. In addition to Registration Data, we ask for more personal data:
Company, delivery address, billing address, postcode, city, country, phone
Sobhagya Mercantile Limited will collect and use Order Data to process your order, i.e., be able to provide you with an invoice, deliver your order or contact you about your order.
Payment Data: In addition to registration and Order Data, you must also provide the following payment details for the validation of your order:
Your credit card details: Through its payment service providers such as Monetico, Sobhagya Mercantile Limited will collect, process and use Payment Data to verify the validity of your payment and thus be able to confirm your order.
Payment data will be processed and stored by our provider in accordance with the strictest security rules applicable in the e-commerce sector. In particular, the operation will be carried out by a secure and encrypted process according to the state-of-the-art.
Public data: For the purpose of using the Services, Sobhagya Mercantile Limited will display some of your Personal Data that you decide to make public on the website, especially when you comment on one of our products to share your experience with other users of our website:
Name, review, message: Sobhagya Mercantile Limited will collect, process and use Public Data to provide feedback and reviews on each listing to share user experiences on the products they have purchased.
We only keep your personal data for the period necessary to execute our Services and the duration of your membership.
We archive the personal data of accounts closed according to the rules applicable to the protection of your data only in order to comply with the law, prevent fraud, recover payments, settle disputes, resolve technical problems, participate in investigations, apply our General Sales Terms and take any other action authorised by law.
We do not sell personal data to third parties.
We may transfer personal data to our contract service providers. Before doing so, we take steps to ensure that your personal data is treated with adequate protection as required by specific data protection laws and Sobhagya Mercantile Limited internal policies.
We share personal data, including on-demand services and actions and on behalf of Sobhagya Mercantile Limited, such as managing the accounting part of your order, transmitting your information from delivery to our logistics provider or outsource certain actions related to Customer Relationship and Claims Management.
In addition, Sobhagya Mercantile Limited seeks assurances from its service providers acting as data processors under the GDPR (General Data Protection Regulation) on their compliance with the rules set out in the GDPR.
As a user, you can exercise the following rights attached to your personal data:
We use effective technical and organisational measures to protect Services and other systems from loss, destruction, access, change or distribution of your data by unauthorised persons and do so according to the current state-of-the-art.
Sobhagya Mercantile Limited reserves the right to amend this Personal Data Protection Policy at any time, taking into account existing data protection provisions. In the event of a change, you will be informed on the website or by email and you will have the right to object by writing to: